LIDYA MARTHA; RISKY JORDAN. Pengaruh Tangible, Emphaty, Responsiveness, Assurance, Dan Reliability Terhadap Loyalitas Pelanggan Pada Hotel Bunda Padang. ULIL ALBAB : Jurnal Ilmiah Multidisiplin, [S. l.], v. 1, n. 6, p. 1488–1503, 2022. Disponível em: https://journal-nusantara.com/index.php/JIM/article/view/370. Acesso em: 5 jul. 2024.