Lidya Martha, and Risky Jordan. 2022. “Pengaruh Tangible, Emphaty, Responsiveness, Assurance, Dan Reliability Terhadap Loyalitas Pelanggan Pada Hotel Bunda Padang”. ULIL ALBAB : Jurnal Ilmiah Multidisiplin 1 (6):1488-1503. https://journal-nusantara.com/index.php/JIM/article/view/370.