Sakharia D, Supeni RE, Hafidzi AH. Studi Empiris Customer Relationship Management (CRM) Citra Merek dan Kepuasan terhadap Loyalitas Pelanggan The Body Shop Jember. JIM [Internet]. 2023 Aug. 11 [cited 2024 Jul. 7];2(10):4688-95. Available from: https://journal-nusantara.com/index.php/JIM/article/view/2211