Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pasien UPTD Puskesmas Cipedes Tasikmalaya

Survei pada Pasien UPTD Puskesmas Cipedes Kota Tasikmalaya

Authors

  • Destia Nur Wiardi Universitas Perjuangan Tasikmalaya
  • Ari Arisman Universitas Perjuangan Tasikmalaya
  • Depy Muhamad Pauzy Universitas Perjuangan Tasikmalaya

Keywords:

Service Quality, Facility, Patient Satisfaction

Abstract

This study aims to determine the effect of service quality and facilities on satisfaction (Survey of Patient UPTD Puskesmas Cipedes in Tasikmalaya City) The method used is quantitative with causality method and survey approach. With a research sample of 100 consumers of UPTD Puskesmas Cipedes in Tasikmalaya City. The data used is primary data. The analytical tool used in this study is multiple regression using SPSS 25. The result showed that simultaneously the quality of service and facilities had a significant effect on patient satisfaction. Partially, service quality has a significant effect on patient satisfaction, while facilities have no significant effect on patient satisfaction.

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References

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Published

2022-09-18

How to Cite

Destia Nur Wiardi, Ari Arisman, & Depy Muhamad Pauzy. (2022). Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pasien UPTD Puskesmas Cipedes Tasikmalaya : Survei pada Pasien UPTD Puskesmas Cipedes Kota Tasikmalaya. ULIL ALBAB : Jurnal Ilmiah Multidisiplin, 1(10), 3623–3627. Retrieved from https://journal-nusantara.com/index.php/JIM/article/view/784

Issue

Vol. 1 No. 10: September 2022

Section

Articles

License

Copyright (c) 2022 Destia Nur Wiardi, Ari Arisman, Depy Muhamad Pauzy

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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